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Tuners 5 and 6 Not Authorized

282K views 1K replies 197 participants last post by  Hank4 
#1 ·
Has anyone see this before? I have a Roamio Plus with a SA CableCard and when I try to use tuners 5 and 6 all but the in the clear channels say not authorized and to call Comcast. Does Comcast have to do something on their end to get my 5th and 6th tuners authorized? I tested this by recording 4 shows and used the 5th tuner to navigate channels. Then used the 5th tuner on an in the clear channel and used the 6th channel to navigate channels.
 
#40 ·
If the CableCARD in your Roamio does not support 6 tuners, here is how to reduce the number of tuners Roamio will use:

Go to Settings > Channels > Channel List
and enter one of the following number sequences using the number buttons on the remote. This will tell Roamio the how many tuners it can use.
- 88633 = use 3 tuners
- 88634 = use 4 tuners
- 88635 = use 5 tuners
- 88636 = use 6 tuners

You should hear some "Thumbs Up" dings confirming the number of tuners Roamio will use.
 
#3 ·
When I got my Roamio Plus, I would get that message that I wasn't authorized to receive channel. Crazy thing was, I was having no problem on one tuner, but all the others were. It was especially happening on the premium channels , HBO, etc.

When I got the tivo, I went through and set everything up prior to calling and switching my cable card over from my old unit (no TA needed here). What ended up fixing the problem for me was pulling out the card (while the unit was on), putting it back in, waited for it to be recognized, re-ran the guided setup, rebooted the unit and when it came back on...no problems. I'm thinking that maybe somehow it recognizes something on the card during the guided setup that it didn't the first time I did it without the card in. Who knows, but its worked perfectly since then. Been running it for 2 days now.
 
#5 ·
I'm having the exact same problem with my Roamio Pro. I called Comcast and had them confirm the pairing info, and send a refresh signal. I've got Scientific Atlanta cable cards and no tuning adapters. I reseated the card, rebooted, reran guided setup. Nothing has fixed it.
 
#12 ·
Too bad I won't get the update unless Comcast decides to push it.

By the way, I've noticed that it's not always the same tuners that aren't authorized. They seem to switch around, but it's consistent that I can't keep all 6 tuners authorized at the same time.
Comcast should still be rolling that firmware update out which they are coinciding with the S26 software update in Cisco/SA markets. Check their forum for more info.

What it sounds like you are experiencing is either a card configuration issue on Comcast's end, or possibly a bad card. It is completely possible that the configuration Comcast is using in Cisco/SA markets to make these cards compatible is the limiting factor and is going to be a big problem for 6 tuner customers.
 
#13 ·
I actually have two Roamio Pros. Both have the same cards and both have the same problem. Maybe I should try to get the cards replaced in an attempt to get newer cards?
Worth a shot but as I said in my previous post, it's possible it's a problem on Comcast's end when they configured these Multi Stream cards to make them compatible with the headends (the device that controls the cable equipment) that they (the engineers and network planners) never imagined there would be a device that used all 6 tuners. If this is the case, there isn't anything a customer can do until Comcast upgrades their equipment, short of moving to a non Comcast service area (which seems a bit extreme).

If more Comcast customers start posting with the same problem, I'm going to not only be scared, but be forced to reconsider my future purchase of a Roamio Plus. It's too bad TiVo doesn't have any clout with Comcast to strong arm them into fixing the issue quickly, or even address that there is an issue, assuming my theory is correct.
 
#14 ·
Worth a shot but as I said in my previous post, it's possible it's a problem on Comcast's end when they configured these Multi Stream cards to make them compatible with the headends (the device that controls the cable equipment) that they (the engineers and network planners) never imagined there would be a device that used all 6 tuners. If this is the case, there isn't anything a customer can do until Comcast upgrades their equipment, short of moving to a non Comcast service area (which seems a bit extreme).
Ugh. This is going to suck. There isn't even a way to disable two tuners in the meantime, so missed recordings are inevitable.
 
#15 ·
Ugh. This is going to suck. There isn't even a way to disable two tuners in the meantime, so missed recordings are inevitable.
On my Premiere 4 tuner, under Remote & Device Settings screen, there is an option that says "Allow Live TV on Other Devices" and when I select it it gives me the option to allow 1 tuner to be used by network devices, allow 2 tuners to be used by network devices, and to not allow live TV on network devices. When I select to allow 2 tuners, it locks them from being used for recording and viewing TV. Maybe this setting is available for Roamio users?
 
#18 ·
Ugh. This is going to suck. There isn't even a way to disable two tuners in the meantime, so missed recordings are inevitable.
Yeah, true. My Roamio Pro should arrive tomorrow, I'd guess I'll be seeing this issue too as another Connecticut Comcast customer with a SA cable card. Will report back...
 
#19 ·
I'm a Comcast customer using a Scientific Atlantic card with a new Roamio Plus. After reading this thread, I decided to try out all 6 tuners. Currently I've got all 6 working and according to "My Shows", all 6 tuners are successfully working. I will watch the first portion of all the shows to confirm this, but I'm very hopeful.

This is my first Tivo so I'm not skillful at navigating around, but if someone will tell me where to go and what to look for, I'll be happy to get any information I can.
 
#20 ·
all 6 tuners are successfully working.
It's not always easy to manually reproduce the problem. Not all of my channels are encrypted, so all 6 tuners often appear to be working fine. I have to change tuners one at a time and manually change it to an encrypted channel to see the issue. But I can't keep using the same channel because if a tuner is already on that channel, the TiVo will just change to that tuner instead of changing the channel on the foreground tuner. It gets confusing very quickly.
 
#25 ·
BTW - Very cool - the Red recoding button on the Roamio shows how many tuners are recording.
For example I am showing one 'stripe' nest to the round red glowing button on the Roamio... and I am recording one show right now.
The problem is that when I had four recordings it showed 6 strips [media]http://www.tivocommunity.com/tivo-vb/images/smilies/mad.gif[/media]
If someone from TIVO is reading this forum/post - please take note as this may be the give away [media]http://www.tivocommunity.com/tivo-vb/images/smilies/confused.gif[/media]
 
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