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Cox Cable Cards

647K views 2K replies 469 participants last post by  Tanic 
#1 ·
Just talked to cox cable here in fairfax, Va. The cable cards cost 8.95 per month each because they charge a digital gateway charge just like they do for each set....so its like getting 2 set top boxes. No system 3 for me. I will stay with D* and get the HR20
 
#2,028 ·
No, just called the support number. The person had to go thru a list of codes because apparently Cox use deference codes for each supported box. Had a list of supported boxes also.

If you're having trouble goto this forum:

http://www.sandiegohdtv.org/forums/thread-plus-package-hd-channels-cablecard?pid=2313#pid2313

Try to contact Joshuarat, I am assuming he work for Cox San Diego. He trying to help people out.
anything that is learned, please feel free to post it here as well :)
 
#2,030 ·
From sandiegohdtv.org:

"Cox Arizona has started testing the broadcast of the Plus Package channels using MPEG4 (H.264). Channels have not launched publicly yet.

What is the current format in San Diego?"

http://www.sandiegohdtv.org/forums/thread-plus-package-hd-channels-cablecard?pid=2327#pid2327

Can TiVo support this?
I posted that, Yes the Premieres support MPEG4 (H.264).

Not sure about the Series 3 TiVoHD though.

John, what format do these channels show in your TiVo DVR Diagnostics?
 
#2,032 ·
Slightly dumb question, How do I find the format for the channel?
First tune to a Plus Package Channel (1101 HUBHD will do), It does not matter whether you subscribe to the channels or not, it will still show in the Diagnostics

TiVo Central > Settings & Messages > Account & System Info > DVR Diagnostics

Tuner: 0 is first and will list the channel number, page down to see all the diagnostic info.

Tuner: 1 is next and will list the channel number, page down to see all the diagnostic info.

One of these should be channel 1101 if that is what you tuned to, page down and look for Video PID: it should either list (MPEG2) or (H.264)
 

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#2,034 ·
Joshuarat over on the SD HDTV forum got me all squared away! I now have all the HD premiums I'm supposed to :)
Lynn, is Cox charging you the extra $5.00/mo for the Plus Package channels?

Or did they authorize them at no addt'l charge? Joshuarat said there would not be a charge.

It sounds like the East Coast may be trying to charge the $5/mo
 
#2,037 ·
Lynn, is Cox charging you the extra $5.00/mo for the Plus Package channels?

Or did they authorize them at no addt'l charge? Joshuarat said there would not be a charge.

It sounds like the East Coast may be trying to charge the $5/mo
There no additional charge as long as you subscribe to one of the premiums channels HBO, Showtime etc. as I understand it.
 
#2,038 ·
I'm returning our cable cards to Cox today. Finally got fed up with the poor QC on Cox's part.

We have two Series 3 and a Premiere, we had a problem with channels not coming in on at all the Series 3 , and sporadically on the premiere. They checked our system and said we were getting solid strong signal to all of our boxes but we need a Tuning Adapter, clunky, ugly things. Hooked them up an still couldn't get a hand full of channels with the Series 3 (History international and a few other we'd watch regularly), but it seemed to work on the primer. However sporadically on all of the tivos' (at different times) would just go blank and say the channel wouldn't come in (I forget the exact wording) . Sometimes if we went up or down and channel it work again and sometimes we'd have to reboot the tivo. Got to be the Tuning Adapter.

Finally after 8 months of fighting with this problem we are hooking the tivos up to the antenna and getting U-verse for the other channels. Not entirely happy about it, maybe next year we will have FIOS in our area or Cox will fix the problems.

We are in the panhandle of Florida and had Scientific Atlanta Cable Cards (PKM800) and the Cisco STA1520 Tuning Adapter. Is this a common problem or were we just unlucky?
 
#2,039 ·
We are in the panhandle of Florida and had Scientific Atlanta Cable Cards (PKM800) and the Cisco STA1520 Tuning Adapter. Is this a common problem or were we just unlucky?
No it is not an issue at all for me in Phoenix w/ Cox, but Cox here has had SDV and Tuning Adapters for several years and Florida is fairly new to the SDV deployment. I can't speak for the Series 3 TiVos but the Premiere does not have any issues for me or my sister (also in Phoenix). Cox Arizona is also a Scientific Atlanta/Cisco market.

Recent Cox markets to deploy SDV like Hampton Roads, VA have had many issues even with their own equipment.
 
#2,040 ·
No it is not an issue at all for me in Phoenix w/ Cox, but Cox here has had SDV and Tuning Adapters for several years and Florida is fairly new to the SDV deployment. I can't speak for the Series 3 TiVos but the Premiere does not have any issues for me or my sister (also in Phoenix). Cox Arizona is also a Scientific Atlanta/Cisco market.
I guess we are just unlucky then. I hated canceling Cox (cause I love the network I got working with all our TIVOs) but it got so frustrating losing channels as we are watching them and then all the waiting to deal with COX.
 
#2,041 ·
We are in the panhandle of Florida and had Scientific Atlanta Cable Cards (PKM800) and the Cisco STA1520 Tuning Adapter. Is this a common problem or were we just unlucky?
Not an issue here in Orange County either, but I suspect our equipment is totally different.

Sometimes, if you are tuned to an SDV channel and leave it there for a long time (like hours), the channel will time out, and then you need to retune it. I think that's actually how SDV is supposed to work to free up the bandwidth, although it's a bit clunky. But I've never had to reboot for it to work again.
 
#2,042 ·
Not an issue here in Orange County either, but I suspect our equipment is totally different.

Sometimes, if you are tuned to an SDV channel and leave it there for a long time (like hours), the channel will time out, and then you need to retune it. I think that's actually how SDV is supposed to work to free up the bandwidth, although it's a bit clunky. But I've never had to reboot for it to work again.
Yeah. It would be nothing but a blank screen all of the channels were blank, even some of the lower analogue. After a restart it would be fine again. Although some time it would be only one channel were couldn't get in and after restart that channel would come in. Of course as I had mentioned the Sereis 3 had a few digital channels it could never get in no matter what.

I had 4 visits in the last 8 month. I just gave up it wasn't worth the hassle. We had been Cox customers for over 10 years.

To be fair some very good and very polite people came in and tried to help, but most are not familiar with Tivo setups. One tech said that this year (last year 2011) they sated to implement a lot of changes in our area and it was giving a lot of people a hard time. He thought from when our problems started it was some of these changes behind it.

Don't hate Cox, just got fed up. Perfecting will to ditch U-verse when our contract is up, although it has a lot more channels than were were getting for the same price.
 
#2,043 ·
First tune to a Plus Package Channel (1101 HUBHD will do), It does not matter whether you subscribe to the channels or not, it will still show in the Diagnostics

TiVo Central > Settings & Messages > Account & System Info > DVR Diagnostics

Tuner: 0 is first and will list the channel number, page down to see all the diagnostic info.

Tuner: 1 is next and will list the channel number, page down to see all the diagnostic info.

One of these should be channel 1101 if that is what you tuned to, page down and look for Video PID: it should either list (MPEG2) or (H.264)
Wait, I didn't know that cox or any cable companies were using H.264 for regular cable channels?

If they are what channels are H.264?
 
#2,044 ·
Wait, I didn't know that cox or any cable companies were using H.264 for regular cable channels?

If they are what channels are H.264?
I believe Phoenix is going to be the first test market for use of H.264
http://www.multichannel.com/article..._MPEG_4_Channels_To_Advanced_TV_Plus_Tier.php

All of the "Plus Package" channels in Phoenix are currently in testing using H.264. They have not Officially Launched, but should in the next few months.

1101 - Hub HD (Bonus Pak also required)
1133 - DIY HD (Variety Pak also required)
1134 - Cooking Channel HD (Variety Pak also required)
1161 - Outdoor Channel HD (Sports and Info Pak also required)
1900 - SWRV HD (Variety Pak also required)

1202 - HBO Signature HD
1203 - HBO Family HD
1204 - HBO Comedy HD
1205 - HBO Zone HD
1210 - HBO East HD
1211 - HBO2 East HD
1212 - HBO Latino HD

1222 - Action MAX HD
1223 - Thriller MAX HD
1225 - Cinamax East HD
1226 - More Max East HD
1230 - 5StarMAX HD

1242 - Showtime Showcase HD
1243 - Showtime Extreme HD
1251 - TMC Xtra HD

1263 - Starz East HD
1264 - Starz Kids & Family HD
1265 - Starz Cinema HD
1266 - Starz Comedy HD
 
#2,046 ·
First tune to a Plus Package Channel (1101 HUBHD will do), It does not matter whether you subscribe to the channels or not, it will still show in the Diagnostics

TiVo Central > Settings & Messages > Account & System Info > DVR Diagnostics

Tuner: 0 is first and will list the channel number, page down to see all the diagnostic info.

Tuner: 1 is next and will list the channel number, page down to see all the diagnostic info.

One of these should be channel 1101 if that is what you tuned to, page down and look for Video PID: it should either list (MPEG2) or (H.264)
I try this, but Video PID display what look like a Hex number not related to MPEG2 or H.264.
 
#2,049 ·
I try this, but Video PID display what look like a Hex number not related to MPEG2 or H.264.
You are using a TiVoHD, correct? not a Premiere.

Perhaps the TiVoHD does not list MPEG2 and/or H.264, also perhaps it is not capable of tuning H.264 format.
 
#2,051 ·
Are you actually getting these channels? I shoe them in the TiVo but nothing shows up when I tune them
No they are displaying "Channel Unauthorized" , They are still only in testing, probably for employees testing only on the Cisco WHDVR at the moment.
 
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