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Working *FIX* for all DTIVO Dial In Problems. - DTV shuts down DTIVO setup lines!

49K views 129 replies 61 participants last post by  fooz 
#1 ·
Here is a WORKING fix for all having a problem dialing in with local access numbers. It is now known for a fact that initial first call access numbers (DTV units only)
are no longer being answered in the other side. This is leaving a lot of us unable to move forward with recording as the unit needs this initial OK to unlock recording access
DTV is now moving forward in phasing out ALL PRIOR NON UPGRADEABLE TIVO units from its lineup.

The main call in numbers are now FULLY disconnected. This forces you to call DTV and trade in your receiver. They are starting to offer FREE HD DVR now pending the situation.

WORK AROUND TO CALL IN AND KEEP YOUR TIVO

go to tivo.com
http://www3.tivo.com/tivo-misc/popfinder.do
enter your area code and look for your local dial in number.

then upon setup for the first dial in, enter your area code as normal.
and then ENTER the entire phone number listed from TIVO website 1+AC+Number
into the CALL PREFIX SECTION. No spaces, or commas.

Adjust Phone Available to ON
Dial Tone Detection; OFF

This forces DTV to dial the prefix number as a whole prior to
dialing in the 'no answer' number
catching on to setup info modem talk , etc, etc...

All will automatically update from there. additional numbers will appear, continue setup as normal.
It is the ONLY way around unless you open your unit to mod.

Also DO NOTE that if you have originally MOD' your hard drive prior to CLEARING & DELETING
this dial in fix WILL NOT work or NEGOTIATE with mod settings prior. You will have to reinstall a clean image otherwise all will hang,

HOPE this helps. I tested this on all four of my dtivo units as yes...I got stuck too,
 
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#27 ·
Except the Channels I Receive still does not work and is not user editable making it not very useful. It ends up trying to record things from channels I do not subscribe to and I end up missing the recording from another channel that had it.
Actually, CIR mostly works now (and the reason it wasn't before is because older receivers like the DirecTivo's died on the extra data in the stream to make it work). They have been rolling it out over the past few months. Last I checked it last week every sports channel, sports package and movie channel I don't subscribe to was greyed out.

And with the advanced options now available you can actually do an audorecord search on a specific channel or channel range only. So I've got a search for Red Wings Live, not post on channel 636. Returns exactly what I want, Red Wings games only and only the first showing and not repeats along with the live pregame shows but not the postgame shows. Perfect.

DBSTalk, tons of info. Cutting Edge forum. Post your ideas on how to make the feature better because DirecTV is taking user ideas and updating the feature every week in the new builds. Get involved before it goes national. :D
 
#31 ·
Stevel is correct that the 800# connection during setup is to TiVo servers, despite what is visible on the screens. DTV owns the product so they didn't want customers confused with language that might state otherwise.

Connections to that number have not been purposely disconnected. I've passed along this report to our engineering folk to look into it. I'll follow up once I hear anything or need more information.

marrone, as a side note, TiVo folk like myself only pass through the forums on occasion as time allows. An important issue like this could've gone unnoticed for quite some time if Gunnyman hadn't sent me a private message.
 
#35 ·
Actually, CIR mostly works now (and the reason it wasn't before is because older receivers like the DirecTivo's died on the extra data in the stream to make it work). They have been rolling it out over the past few months. Last I checked it last week every sports channel, sports package and movie channel I don't subscribe to was greyed out.

And with the advanced options now available you can actually do an audorecord search on a specific channel or channel range only. So I've got a search for Red Wings Live, not post on channel 636. Returns exactly what I want, Red Wings games only and only the first showing and not repeats along with the live pregame shows but not the postgame shows. Perfect.

DBSTalk, tons of info. Cutting Edge forum. Post your ideas on how to make the feature better because DirecTV is taking user ideas and updating the feature every week in the new builds. Get involved before it goes national. :D
It is not even close on the stations I receive and it does not work properly with OTA stations. The option to specify only certain is only useful if the program I want is on a limited number of stations. Your sports example works fine if the item you want to record is on a very limited number of channels. What if I want to record "Gamera" on any channel it may appear? I can not setup on autorecord to exclude all the channels I do not receive. I also should be able to decide for myself what channels I want the DVR to record and not have to specify it on every autorecord search. I have suggested plenty of times on the other forum to make the CIR user editable... Until it is it is mostly useless for me.
 
#38 ·
It is not even close on the stations I receive and it does not work properly with OTA stations. The option to specify only certain is only useful if the program I want is on a limited number of stations. Your sports example works fine if the item you want to record is on a very limited number of channels. What if I want to record "Gamera" on any channel it may appear? I can not setup on autorecord to exclude all the channels I do not receive. I also should be able to decide for myself what channels I want the DVR to record and not have to specify it on every autorecord search. I have suggested plenty of times on the other forum to make the CIR user editable... Until it is it is mostly useless for me.
CIR is getting there. I didn't mean to say it was all the way there. I think we all agree there should be an editable list but there isn't. Sure the improvements haven't helped you but they are helping a lot of people and the potential is sky high to be honest. We'll see if they can deliver on it.
 
#41 ·
Stevel is correct that the 800# connection during setup is to TiVo servers, despite what is visible on the screens. DTV owns the product so they didn't want customers confused with language that might state otherwise.

Connections to that number have not been purposely disconnected. I've passed along this report to our engineering folk to look into it. I'll follow up once I hear anything or need more information.

marrone, as a side note, TiVo folk like myself only pass through the forums on occasion as time allows. An important issue like this could've gone unnoticed for quite some time if Gunnyman hadn't sent me a private message.
Thanks for looking into it.

And sorry if it I sounded terse. It really wasn't meant that way, it was more of a "I hope someone at Tivo can" as opposed to "Someone BETTER!"

I'll send you a TSN if I have problems once I try it tonight.

Thanks!
-Mike
 
#42 ·
So far only have one TSN and it hadn't been connected for over 6 months, so I have no real data to draw from. It would be extremely helpful to get more data to chase this down since it has not reached epidemic levels enough to draw attention on its own, and an initial test from headquarters has not failed.

Please send me a private message with your TSN & the dial-in numbers you have tried.
Go to System Information and give me the TFA status as well.

If you're not comfortable sending a TSN for whatever reason, please post the dial-in numbers you have unsuccessfully tried using as a dial prefix.
 
#43 ·
If the users having problems are unable to connect I am guessing you would not have a record of the TSN?

In addition to the dial in numbers being called and the TFA status might you want the phone number being called from? I ask this because most 800 numbers have ANI on them and you should be able to track if a number has called you and not been able to connect.

Of course some people might not want to give out their home phone numbers but I would hope somebody who is having this problem would. If I was having this issue I would give you all the information but my DirecTivo's have not had to dial that number in years and I don't want to do a clear and delete everything to test it.
 
#46 ·
We've been testing and experienced a failure or two but do not have a pattern yet. I'd been hoping for TSNs and/or numbers so I can see what numbers these units are calling. I need raw data from those experiencing the issue and have yet to get anything I can use.

At the very least, I really need you guys to list the numbers you're trying to reach directly. ANI information (number you are calling from) can be sent to me directly via PM since it could certainly be useful. Right now we don't have enough information to narrow our focus. Help us to help you.
 
#48 ·
CIR is getting there. I didn't mean to say it was all the way there. I think we all agree there should be an editable list but there isn't. Sure the improvements haven't helped you but they are helping a lot of people and the potential is sky high to be honest. We'll see if they can deliver on it.
That should be D*'s new motto - 'Getting there':D I can remember when Earl was doing the reviews of the R15 2 or 3 years ago, and all of the stuff that was "gonna be there soon"... still seems to be the situation today... 'just wait until the next release'...
 
#49 ·
Maybe the problem can be solved by posting the correct 800 number the unit should call for initial setup? That can be put in the prefix the same as the Tivo POP number. There can't be too many people who need to redo the initial setup on an old piece of hardware. I've had the problem with an old Series 1 and a SD-DVR80. I got around it by setting the machine up to use the Internet instead of dial-up, but obviously many users can't do that kind of thing.

I'm thinking that a lot of regular phone carriers are secretly using VOIP or altering bandwidth to voice only ranges and screwing up data calls. The problem may be completely outside of Tivo or DirectTV.
 
#51 ·
Just did an initial setup, following the first poster's directions only it wouldn't work until I put Phone Availability back to Off and Dial Tone back to On.

Since it was the first dial-in (looking up dial in numbers for my area?) there were no list of numbers to choose so i don't know what number it was trying to dial. I inserted a number for my area (16022318686) into the prefix and it worked for the two calls it needed to enable the recording function on my R10 DTivo.

Thanks.
 
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