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Official Time Warner Cable Thread

2M views 6K replies 1K participants last post by  dougdingle 
#1 ·
Please keep all posts related to Time Warner Cable and their cablecard service in this topic. Please post all stories (good or bad) and pricing examples and locations for others to view.

This is not "official" by any means but I like the idea of the other topic like this for Charter or Cablevision (can't remember which one right now).
 
#6,077 ·
OK, how do I do that? As said, when I downloaded the app from my computer it was installed on my Galaxy 4S and when I return to the download site on my computer I get the message 'already installed.
I believe that I found it on the TWC website. You sign in through your browser. They verify your account information and then they give you access to all the OD content. So it's not an app but a website. You stream it to your PC. If I get time tomorrow I will see if I can look up the URL and post it if you have not found it by then.
 
#6,078 ·
I believe that I found it on the TWC website. You sign in through your browser. They verify your account information and then they give you access to all the OD content. So it's not an app but a website. You stream it to your PC. If I get time tomorrow I will see if I can look up the URL and post it if you have not found it by then.
I think I found it and if so it is as useless as TW is in general.

http://www.twcondemand.com/

I went to ABC and looked for a show at random, it wasn't listed. I then did a search for it and the search results showed RESULTS - 0. It is a show currently running on ABC.
 
#6,079 ·
That's great news. If Tivo told you there was no tuning adapter connected it was definitely an issue with your USB connection. The USB connection is the only way that Tivo recognizes that a TA is installed.
I wonder where you got that correct information from... ;)

It can also be anything that causes the internal operation of the USB port on the TiVo or the TA to simply not acknowledge or respond.

I've had my TAs go into states where the TiVo logs show the TA is not responding to the USB serial link, and there was absolutely no issue with the USB cable, or the connections. The TA just needed to be power cycled (via the power cord) in this case. I've also had the cableco check my TA, and the TA reported fully operational, but that the USB serial link was down. Again, no issues with the cable, or the connections. In this case the TiVo needed to be rebooted.

Sometimes it's just a matter of unplugging the USB cable for a while, then plugging it back in to re-establish communication.
 
#6,080 ·
I wonder where you got that correct information from... ;)

It can also be anything that causes the internal operation of the USB port on the TiVo or the TA to simply not acknowledge or respond.

I've had my TAs go into states where the TiVo logs show the TA is not responding to the USB serial link, and there was absolutely no issue with the USB cable, or the connections. The TA just needed to be power cycled (via the power cord) in this case. I've also had the cableco check my TA, and the TA reported fully operational, but that the USB serial link was down. Again, no issues with the cable, or the connections. In this case the TiVo needed to be rebooted.

Sometimes it's just a matter of unplugging the USB cable for a while, then plugging it back in to re-establish communication.
LOL, if there were reputation points on here I'd give them to you.

I wish that the Series3 had some kind of error message such indicating there was not tuning adapter attached. Before I had the cable installed when I went to the tuning adapter setting in "setting" it said something to the effect of "a tuning adapter is a piece of hardware provided by your cable company", it didn't say anything like "there is no tuning adapter installed" or anything else. In other words it should be very obvious that a TA is present or not in that menu, but there haven't been any software updates or enhancements to Series3 boxes.
 
#6,081 ·
I tried about 3 years ago to get Time Warner to setup a cable card with my HD TV and it was a total disaster. I think it was one of the first generation cable cards and the techs did not know anything about them and the support was basically non-existent so I just gave up. I have been using Direct TV with their Tivo box for the past couple of years and been happy but they price is going up and I am considering switching back to TW. The plan would be to get a Tivo Premiere or one of the other HD Tivos (probably on Ebay). I know I would also need a tuning adapter. I have looked at TW support and see that they apparently now even allow self installation for cable cards. I am trying to decide whether to give TW another chance if I can get some idea that they have finally figured out how to support card devices. My questions for somebody who has experience:
Do the Tivo HD boxes work with TW and their tuning adapters? Is their support any good if there are issues? Are there any recommendations for a particular Tivo HD unit that is preferred with TW, or is there any differene in how they work? Any advice in how to proceed would be appreciated.
 
#6,082 ·
Do the Tivo HD boxes work with TW and their tuning adapters? Is their support any good if there are issues? Are there any recommendations for a particular Tivo HD unit that is preferred with TW, or is there any differene in how they work? Any advice in how to proceed would be appreciated.
I too went through the pain of early cable card adoption and TWC. Back when I got my TivoHD they had to send out a tech (they wouldn't just mail me the cards) and it took two visits and several cards before they succeeded (half of the cards seemed defective). Later I added the tuning adapter which would periodically lose sync and drove me up the wall.

I just self-installed a Roamio Plus and I will say that the process was much easier this time around. TWC has a cable store fairly close by where I was able to trade in the old cards and get a new multi stream card (M-Card), and other than the drive and the long, DMV-like wait it was way better than waiting on a tech (they did offer to mail the card but I couldn't wait). I plugged it into the Roamio, called the number (for the record, the Cable Card department is the ONLY TWC dept. that has their **** together, IMHO) and boom, done. I plugged in the old tuning adapter and it synced right away, much quicker than with the older unit. And that's my only caveat -- if you're installing an older TiVo model then YMMV and I can't predict how well the TW gear will work with it. But with the Roamio Plus it went surprisingly smooth.
 
#6,085 ·
The plan would be to get a Tivo Premiere or one of the other HD Tivos (probably on Ebay).
I know I would also need a tuning adapter.
Each TiVo will need its own tuning adapter and multi stream cable card.

My questions for somebody who has experience:
Do the Tivo HD boxes work with TW and their tuning adapters?
Is their support any good if there are issues?
TiVo hd should work fine with tw systems.

As of late I have had good experience with service support from tw.
cable card national support number
866-532-2598
 
#6,087 ·
Thanks so much; I feel better about giving TW a try again!
Don't get carried away here, the only good thing about TW is the people who do tech support for setting up cable cards are excellent, everything else about TW SUCKS. You would be better off calling your grandmother than TW tech support. Their answer for everything is to set up an appointment for one of their "geniuses" to come to your home.

I have had TW since 1987 and the only time one of their employees was EVER in my home was the day the cable was installed 27 years ago. They have attempted to get me to set an appointment to "fix" my problems at least 100 times over the years. I have refused every single time and yet, every single problem miraculously "cured" itself which means the problems were ALL on their end and not with my equipment.

I firmly believe that the high prices for cable are due to them having zero competition for over a quarter of a century. Their mini-monopolies due to the entire country being divided into zones wherein each zone only has access to one cable company is the only thing enabling these crooks.

That is changing today. I own a Co-Op in an 84 unit building and it has just been wired for FIOS. As soon as FIOS is available I will try it and most likely tell TW to take a walk.
 
#6,090 ·
I am in Buffalo and I can confirm how it's supposed to work here and how it does work here is that you will get the HD version of any channel - if it exists - no matter what you tune to.

If I go to any channel below 99 that has an HD "duplicate" on a higher channel, I still see HD.

I can view HD of my local networks on 2, 4, 7 or 1202, 1204 or 1207.
Just had the channel change last night here in ulster NY.
Have all channels in HD so maybe there is hope for all.

I do have a TA and Cable Card...not sure if that makes a difference
 
#6,092 ·
I had to rerun guided setup. Some of the new channels showed up (for channel numbers that didn't previously exist, that all appear correct. for legacy channels that are changing or disappearing, those seem to have stayed the same). None of the new channels like the locals in the 1200's are showing listings. "Old" channels that didn't change are showing the "old" TV schedule for today. will see if it gets fixed in a few days.

I had to go in and setup my season passes again... It was easy to do with the App.
 
#6,094 ·
I think that is right. But now that TWC is showing the best available format on any channel, it means you can rely on the schedule for the "basic cable" channels 1-100 whose schedules are up to date and showing correct programming, and get the HD signal. At least for the xx.1 channels (i.e. 4.1, 5.1, 8.1, etc.).

Lots of wrong channels throughout the 200's and 300's though
 
#6,096 ·
I had to go back through guided setup twice...the first time returned the old lineup.

As a tip: if, while going through the setup where it asks you to confirm channels, and you select "No, or not sure" each time, then TiVo will simply come back and tell you how many channel lineups it found for your area, and show you complete lists. That's how I finally found my new lineup "Time Warner Digital Rebuild Extended" (or something like that).
 
#6,097 ·
......... But now that TWC is showing the best available format on any channel, .......
TWC in some regions only. My region, SW Ohio, isn't scheduled to get this "auto-HD" thing until late next year.
 
#6,098 ·
TWC in some regions only. My region, SW Ohio, isn't scheduled to get this "auto-HD" thing until late next year.
Just curious. Where did you get this info?

This snippet from TWC's Programming Notifications for Dayton/Cincinnati seems to indicate the line up change is coming sooner than late next year.

"From time to time Time Warner Cable makes certain changes in the services that we offer. On or after August 13, 2014 Time Warner Cable will be making technical changes to our cable system in the Dayton area that may disrupt your ability to view the following unencrypted (“in-the-clear”) channels on a digital television or other device that includes a QAM tuner (a “ClearQAM device”):"
 
#6,099 ·
...... My region, SW Ohio, isn't scheduled to get this "auto-HD" thing until late next year.
Just curious. Where did you get this info?
......
I was talking to a TWC rep located in Blue Ash on another problem and asked him about the change. I was surprised it would be so far out also. But we really don't need to be concerned with such things right? Just be assured TWC will do what's right for the customer -- after all "Coach" told you so. :rolleyes:

Isn't it great that in addition to going through all the telephone menus and giving them your phone number -- again -- you also have to wait through coach'es stupid spiel before you even get started? It's like they're actually trying to be America's most hated company.
 
#6,100 ·
I was talking to a TWC rep located in Blue Ash on another problem and asked him about the change. I was surprised it would be so far out also. But we really don't need to be concerned with such things right? Just be assured TWC will do what's right for the customer -- after all "Coach" told you so. :rolleyes:

Isn't it great that in addition to going through all the telephone menus and giving them your phone number -- again -- you also have to wait through coach'es stupid spiel before you even get started? It's like they're actually trying to be America's most hated company.
Just another example of the right hand not knowing what the left hand is doing. :)
 
#6,101 ·
weeeee...... Big lineup change hit DFW/North Texas today. I was expecting TiVo to handle it automatically, but it seems I need to re-run guided setup and select a different lineup and then adjust every season pass?
I've heard my area is supposed to get it sometime in September. I just hope it comes on a day when I don't have any shows scheduled to record.
 
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